Magento Support and Maintenance Services
Working with Magento-based ecommerce companies, we witness how they may struggle to effectively organize back-office workflows, achieve trouble-free website performance and keep up with growing or changing business needs. By offering Magento support services, GCTL Soft provides online retailers with assistance in handling all arising technical hurdles and stands for continuous business evolution in line with changing business needs.
Ongoing Magento support
With this approach, we meet the needs of retailers who look for a competent Magento team to consistently improve their ecommerce solution and keep an eye on its performance and stability.
Emergency Magento support
The time when an ecommerce company fails to provide adequate customer experience equals lost revenue and damaged customer trust.
Support and Maintenance Services for Magento
Never worry about your Magento® store again by letting CreativeMinds certified Magento developers take care of all your eCommerce site maintenance needs: development, security, site updates, integrations and much more!
Monthly Magento Support Packages
Service includes Magento extensions updates, routine maintenance, version updates, security audit, and help desk support.
Magento Performance Services
Extensive review of your Magento eCommerce store and suggestions on how to optimize it to work faster.
Magento Consulting
Purchase any number of consulting hours for help in designing or planning your Magento store.
Magento Extension Installation Service
Need help installing an extensions? Our Magento experts will install the extension onto your Magento 1 or Magento 2 store.
Maintenance & Technical Support
Security Patches
Magento releases 1 or 2 security patches every month. You can read up on security patches releases on our blog
Version Upgrades
Magento releases newer minor versions (on an average 1x every quarter). It is recommended to upgrade to the latest version to maintain optimum health of the system.
Site Audit
We perform weekly SEO site audits and encourage your business to update your site regularly as per recommendations from our SEO auditing tools.
Performance Management
We run page speed insight tools including yslow and google pagespeed insights to ensure high performance of the site and update your Magento store as per the recommendations of these tools.
Monitoring/Alerts
We will add your site to an alerting system, which notifies us immediately if your Magento store should experience an outage.
Clean/Roll-up Logs
We will review server logs once per month, fixing issues that may not be visible in logs.
Maintenance & Technical Support
We provide a range of Magento Support and Maintenance services in order to keep your store running safe and sound.
We Have Done It All
Here are the services provided by our Certified Magento support professionals
- Website is down. Need urgent help!
- Magento version upgrade!
- New feature creation
- Integration with 3rd parties
- Website loading time reduction
- Google PageSpeed improvements
- Magento security patch installation
- Website migration to different hosting provider
- Conversion rate optimization
- Cross-device and functional bug fixing
Magento Support and Maintenance Features at A Glance
Quick billing invoice
Product stock report
Daily paid and due sales report
Product purchase report date wise
Expense list report
Product return by customer
Daily sales profit loss report
Daily sales / purchase / profit / loss report via mobile SMS
Bank transaction list and report
Customer and supplier ledger
A4 / POS printer for printing bill
Auto barcode generate
Frequently asked questions :
What is Magento support and maintenance?
Magento support and maintenance refers to the ongoing process of ensuring that a Magento e-commerce website runs smoothly, remains secure, and stays up to date with the latest features and technologies.
What are the benefits of Magento support and maintenance?
Some benefits of Magento support and maintenance include improved website performance and speed, enhanced security and protection against cyber threats, and reduced downtime and system errors.
What services are included in Magento support and maintenance?
Some services included in Magento support and maintenance may include regular website backups, software updates, security patches, bug fixes, and technical support.
How much does Magento support and maintenance cost?
The cost of Magento support and maintenance can vary widely depending on the level of support and services needed, as well as the size and complexity of the website. Some providers offer fixed-price packages, while others offer customized plans based on individual needs.
How often should Magento support and maintenance be performed?
Magento support and maintenance should be performed on a regular basis, typically on a monthly or quarterly schedule, to ensure optimal website performance, security, and functionality.
Can Magento support and maintenance be performed by the website owner, or is it necessary to hire a professional?
Magento support and maintenance can be performed by the website owner, although it is recommended to hire a professional with experience in Magento development and maintenance to ensure optimal results.
How long does it take to perform Magento support and maintenance?
The timeline for performing Magento support and maintenance can vary depending on the level of support and services needed, as well as the size and complexity of the website. Some tasks may only take a few hours, while others may take several days or longer.
What are some common issues that may arise without regular Magento support and maintenance?
Without regular Magento support and maintenance, common issues that may arise include slow website performance, security vulnerabilities, outdated software and plugins, and system errors or downtime.
Is it necessary to perform Magento support and maintenance for a small e-commerce website?
Yes, even small e-commerce websites should receive regular Magento support and maintenance to ensure optimal performance, security, and functionality.